Responsible Gambling

At Casino Nine, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players. We believe that gambling should always be a form of entertainment, not a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and where to find support if you need it.

Our Commitment

Casino Nine operates under a strict responsible gambling framework in compliance with Australian gambling regulations and the guidelines set by relevant state and territory authorities. We take our duty of care seriously and actively work to prevent problem gambling and protect vulnerable individuals, including minors.

Know the Signs of Problem Gambling

Gambling becomes a problem when it negatively affects your finances, relationships, mental health, or daily life. Some warning signs include:

Spending more money or time gambling than you intended
Chasing losses in an attempt to win back money
Borrowing money or selling possessions to fund gambling
Neglecting work, family, or social responsibilities due to gambling
Feeling anxious, irritable, or restless when not gambling
Lying to friends or family about your gambling habits
Using gambling as a way to cope with stress, depression, or anxiety

If any of these signs sound familiar, we strongly encourage you to use the tools available on our platform or reach out to a support service.

Responsible Gambling Tools

Casino Nine provides a range of tools to help you manage your gambling activity. You can access these tools at any time through your account settings or by contacting our support team.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period.

Loss Limits

Restrict the maximum amount you can lose within a specified time period. This helps you stay within your budget and avoid chasing losses.

Session Time Limits

Set a maximum duration for your gaming sessions. Once your session limit is reached, you will be automatically logged out of your account.

Reality Checks

Enable periodic on-screen reminders that show how long you have been playing and how much you have spent during your current session.

Cool-Off Period

Take a short break from gambling by activating a cool-off period of 24 hours, 48 hours, or up to 30 days. During this time, you will not be able to log in or place bets.

Self-Exclusion

If you feel you need a longer break, you can self-exclude from Casino Nine for a period of 6 months, 1 year, 2 years, 5 years, or permanently. During self-exclusion, your account will be suspended, all marketing communications will be stopped, and you will not be able to create a new account. To request self-exclusion, contact our support team at [email protected] or call us on 1800 NINE AU (1800 946 328).

National Self-Exclusion Register – BetStop

Australia's National Self-Exclusion Register, BetStop, allows you to self-exclude from all licensed Australian online wagering services at once. Registration is free and can be done online. Once registered, all participating operators — including Casino Nine — are legally required to prevent you from gambling with them.

Protecting Minors

Casino Nine strictly prohibits anyone under the age of 18 from registering or gambling on our platform. We verify the age and identity of all customers during the registration process. If we suspect that a minor is attempting to access our services, we will immediately suspend the account pending investigation.

We also recommend that parents and guardians use parental control software to prevent minors from accessing online gambling sites. The following tools can help:

Support Services in Australia

If you or someone you know is experiencing difficulties related to gambling, free and confidential support is available 24 hours a day, 7 days a week.

Gambling Help Online

Free counselling, information, and support for people affected by gambling problems.

Website: www.gamblinghelponline.org.au
Phone: 1800 858 858 (free call, 24/7)

Lifeline Australia

Crisis support and suicide prevention services.

Website: www.lifeline.org.au
Phone: 13 11 14 (24/7)

Beyond Blue

Mental health support for anxiety, depression, and related issues.

Website: www.beyondblue.org.au
Phone: 1300 22 4636 (24/7)

MensLine Australia

Professional telephone and online support service for Australian men.

Website: www.mensline.org.au
Phone: 1300 78 99 78 (24/7)

Financial Counselling Australia

Free financial counselling for people experiencing financial difficulty related to gambling or other causes.

Website: www.financialcounsellingaustralia.org.au
Phone: 1800 007 007 (Monday to Friday, 9:30am – 4:30pm AEST)

Tips for Gambling Responsibly

Only gamble with money you can afford to lose
Set a budget before you start and stick to it
Never chase your losses
Take regular breaks and set time limits
Do not gamble when you are stressed, upset, or under the influence of alcohol or drugs
Balance gambling with other leisure activities
Keep track of the time and money you spend gambling
Treat gambling as entertainment, not as a source of income

Contact Us

If you have any questions about our responsible gambling policies or need assistance activating any of the tools described on this page, please contact our dedicated responsible gambling support team:

Email: [email protected]
Phone: 1800 NINE AU (1800 946 328)
Live Chat: Available 24/7 via your account dashboard

This page was last updated on 1 June 2026.